This is no longer the case once you add Messenger to your website.įirstly, the Messenger widget is the fastest tool for your clients to reach you and get their questions resolved. Your only hope of continuing the conversation is for them to return to your site. With traditional website chats, you'll lose users forever once they leave your website. Facebook Chat Plugin Creates Persistent, Consistent Engagement Among the key reasons to consider using Facebook web chat is its ability to create persistent conversations and build a contact list. If you’re leveraging Facebook Messenger to provide customer support or push sales, you know how effective the platform is. Why Use Messenger Widget: Facebook Chat Plugin Benefits In addition to streamlining all conversations in a single inbox, it offers additional benefits such as advanced automation and analytics. This is sufficient for businesses that receive low to medium volumes of messages and rely on Facebook Messenger for customer communication.īusinesses that handle high volumes of conversations or chat with customers across multiple channels should use an omnichannel messaging inbox like respond.io. When website visitors send an inquiry via the widget, you can reply through the Meta Business Suite Inbox. For the ultimate chat plugin, install Messenger widget on website
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